The Case of a Newly Implemented Modern Management Accounting
System in a Multinational Manufacturing Company
Contemporary management accounting techniques (such as TQM, BSC, JIT) are widely lauded by academia
but the proposed relevance to business has not necessarily the view held by industry (e.g. Burns & Vaivio,
2001; Chenhall & Langfield-Smith, 1998; Innes et al., 2000. The purpose of this article is to investigate the
acquisition by a modern multi-national firm of a major IT-based management accounting program to assess
the relevance and usefulness of its functionality by identifying the type(s) of systems that are utilised and the
rationale for upgrading or modifying its system(s).
This study relies on a single case based on two in-depth semi structured interviews with accounting and
finance professionals in a multi-national manufacturing company that recently implemented a modern
management accounting system.
The findings indicate that despite demonstrating some relevance of the management accounting information,
the manufacturer deactivated components of the system that were deemed irrelevant at particular levels of the
This paper provides evidence about the non-reliance on management accounting information in a
multinational company operating in Australia. The findings in the study imply that relevance is linked to
implementation, planning and training will help managers to better prepare themselves in setting up
contemporary management accounting systems.