Santa Monica College Team Communication and Difficult Conversations Discussion

I’m studying for my Business class and need an explanation.

Team Communication and Difficult Conversations

For each Discussion, you are responsible for two parts. Be sure to POST YOUR RESPONSE TO YOUR GROUP DISCUSSION topic, and also,
please COMMENT ON ANOTHER STUDENT POST by bringing something new to the
conversation (another perspective, disagree, other facts, another
concept, different company, etc.). Please avoid posting a simple
agreement or compliment, and reply with a well thought out comment.

Group #1 Discussion Topic:

Brainstorming at Meetings (LO 3.1, LO 3.2, LO 3.5)

Susan Docherty, former president and
managing director of General Motors, described how she and her team
communicate at meetings:

I love to brainstorm with my team
around the table in my office. I like to use a big whiteboard for ideas,
because when you make things visual, you encourage the team to get up
there at the whiteboard and put their thoughts out there. It’s one thing
to say that you’re inclusive, but it’s a whole other thing to be
inclusive. And when people come into my office, they feel welcome. My
door is open. They can bring ideas. They begin to understand that, as a
leader, I want to be collaborative. I don’t have all the answers or all
the best ideas, nor do I want to. The whiteboard also keeps great ideas
in front of us, not buried in an email and not buried in a stack of
papers on our desks. And it enables everybody to own what we’ve got to
get done. People will grab a marker and put up there that we’re going to
do a deep dive to figure something out, and they put their name beside
it. And there are lots of times where we put something on the board, and
it requires a couple of people to get together to go work on it.66

Based on Docherty’s comments and your own experiences, answer the following:

  1. What strategies can you use for making meetings more visual? What are the benefits of making meetings visual?
  2. What strategies can you use to make meetings more inclusive?
  3. What does it mean for “everybody to own
    what we’ve got to get done”? What are a few approaches you can take to
    help make this happen for work teams?

Prof. Angela


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