Need a Case Study Paper in APA format with 4 citations and 4 references in 500-700 words with no plagiarism with Abstract, Below questions answered and Conclusion.
Textbook – IT strategy : Issues and Practices
1. Outline the specific information that Matt should collect to build a case for improving
customer service at Datatronics.
2. Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?