It is critical for you as a manager to identify and understand what motivates your employees. Most probably, your workforce consists of people representing different generations. Harvard Management Update findings suggest managers can significantly improve the performance of their employee if they get a feel for the way their employees (belonging to different generations) communicate and interact. Here is how these groups have been defined:
- Pre-Boomer: Attuned to business environment when technology was not so widespread. They believe in and prefer face-to-face (F2F) interaction. They favor direct contact over e-mail and voice mail. They feel comfortable with conventional and established practices and procedures.
- Boomers: A very sociable group of people. Teamwork hits home with them. Job enrichment and recognition between their peer groups and colleagues would drive and inspire them. They would prefer that goals and objectives of their jobs are clear and definite.
- Generation X: They just want to know what needs to be done and they would prefer to figure out how that would be done. They believe in direct and sincere feedback. Timely and regular feedback keeps them motivated. They do not mind adding fun with business.
- Generation Y: An informal group of people. They make the most of the technology. They use e-mail effectively for communication. They “relate the task to their goals and focus on coaching.”
I would like you to comment on the findings of this report based on your work experience.