Discussed how employee’s emotional intelligence could help employee meet own targets, help the organisation and develop potential leadership skills
Approached coaching role-play with empathy, self-control and used social skills to motivate the underperforming employee
Secured commitment to concrete, measurable activities to help improve climate by empowering employees to contribute their expertise to team-building.
Focused on the strengths of the underperforming employee, such as commitment and drive to achieve goals – in order to build on those strengths and help the team as a whole achieve workplace outcomes.
Modelled appropriate behaviours, such as empathy
Asked questions to develop understanding and help employee in role-play to generate options for overcoming weaknesses and achieving outcomes.
Responded to scenario performance monitoring information to address issue of employee performance
Conducted role-play in accordance with planned session.